General FAQs
Where are we based
We are based in PTA, Gauteng, South Africa.
Can I pickup in-store
Currently we do not offer in-store pickup services.
Is the product in stock
If the online store shows we have quantities available then we have the item.
How accurate is the stock
Our stock is updated on a routine 3H schedule continuously.
12PM, 3PM, 6PM, 9PM,
12AM, 3AM, 6AM, 9AM
Everyday
Payment options available
Currently we offer PayFast for Instant EFTs and also the traditional Bank Deposit (Manual EFT)
Our Quotations
22. Quotations
22.1 All quotations provided by EMD Online is only valid for a maximum of 7 calendar days with the condition that stock is still available.
22.2 Quotation pricing are subject to change if and when items go out of stock and new replacement items have to be ordered in within the 7 day period.
22.3 Special order items will only be ordered once payment has been received by our clients. This will delay the delivery times of the order
Shipping FAQs
Shipping Rates
Pargo
* R100
* Excl ATV or UTV Tyres
* We can only ship up until 15kg volumetric weight
* Lead time 1-2 Days until pickup point
* 4000+ Nation wide pickup points
The Courier Guy
* R100 Standard
* Additional R100 for ATV and UTV Tyres
* Lead time is 2-3 Days
How do I track my order
After your order has been marked as fulfilled you will receive an automated email with your tracking number and link to the tracking events for you to keep track of
Who is our SA Couriers
Currently we use The Courier Guy to deliver our goods
SA Delivery times
Our delivery times are 2-3 days and heavy rural areas that are services only once or twice a week can stretch to 4 days.
Do you ship internationally
Yes we do ship across border but only to the following countries :
Mozambique, Namibia, Lesotho, Swaziland, Botswana
International courier costs
We only cover the freight costs for the parcel.
PLEASE NOTE THAT THE VAT AND DUTIES ARE FOR YOUR ACCOUNT UNLESS OTHERWISE ARRANGED BEFOREHAND. OUR SERVICES ARE NOT DDP
Return FAQs
How to start the return process
Go to the "Customer Service" tab above on the navigation --> Select "Return Form" --> Complete and submit the form.
We will received the form and book the collection.
Thereafter you will receive confirmation of the collection booking
How to properly package a return
Please place the item back into the packaging you received it in.
If not available please wait for the courier to arrive to package the parcel.
DO NOT ADD TAPE TO THE PHYSICAL PRODUCT BOX OR MATERIAL. THIS WILL DAMAGE THE PACKAGING !
How long after a purchase can I return an item
7 Days after delivery
Product condition for return
Product must still have the original packaging.
Product must be in an undamaged, sellable condition so that we are able to restock the unit.