General FAQs
Where are we based
We are based in PTA, Gauteng, South Africa.
Can I pickup in-store
Currently we do not offer in-store pickup services.
Is the product in stock
If the online store shows we have quantities available then we have the item.
How accurate is the stock
Our stock is updated on a routine 3H schedule continuously.
12PM, 3PM, 6PM, 9PM,
12AM, 3AM, 6AM, 9AM
Everyday
Payment options available
Currently we offer PayFast for Instant EFTs and also the traditional Bank Deposit (Manual EFT)
Our Quotations
22. Quotations
22.1 All quotations provided by EMD Online is only valid for a maximum of 7 calendar days with the condition that stock is still available.
22.2 Quotation pricing are subject to change if and when items go out of stock and new replacement items have to be ordered in within the 7 day period.
22.3 Special order items will only be ordered once payment has been received by our clients. This will delay the delivery times of the order
Shipping FAQs
Shipping Rates
The Courier Guy
- R130 Standard Shipping
- R180 Plastic Kits, Dirt Bike Tyres (Front or Rear), Square Bike Stands, Mousses (Front or Rear)
- R250 ATV & UTV Tyres < 4 on an order, scissor stands and loading ramps
- R450 ATV & UTV Tyres > 4 on an order
Pick and Packing lead time is normally 1 day and then ETA from collection date is 1-2 days for main centers and outlying areas are normally 3 days to the nearest depot
How do I track my order
To track your Courier Guy Parcel :
https://thecourierguy.co.za/
Please note that once your order has been picked, packed and ready for courier collection a fulfillment email with tracking info regarding your order will be emailed through to you/
Who is our SA Couriers
We us The Courier Guy for all SA deliveries
SA Delivery times
Main center ETAs are 1-2 days
Outlying areas ETA are 3-4 days
These lead times are provide from the date of collection and not when the EMD order has been placed
Do you ship internationally
Yes we do ship across border but only to the following countries :
Mozambique, Namibia, Lesotho, Swaziland, Botswana
Courier is done excl VAT and Duties and these payments and amounts the client will be liable for.
International courier costs
We only cover the freight costs for the parcel.
PLEASE NOTE THAT THE VAT AND DUTIES ARE FOR YOUR ACCOUNT UNLESS OTHERWISE ARRANGED BEFOREHAND. OUR SERVICES ARE NOT DDP
Return FAQs
How to start the return process
Go to the "Customer Service" tab above on the navigation --> Select "Return Form" --> Complete and submit the form.
We will received the form and book the collection.
Thereafter you will receive confirmation of the collection booking
How to properly package a return
Please place the item back into the packaging you received it in.
If not available please wait for the courier to arrive to package the parcel.
DO NOT ADD TAPE TO THE PHYSICAL PRODUCT BOX OR MATERIAL. THIS WILL DAMAGE THE PACKAGING !
How long after a purchase can I return an item
Returns and Refunds are eligible 7 days after the delivery date.
This provides enough time to review and test fitment without damaging the physical item or special packaging
Product condition for return
The following are criteria to be eligible to submit a return :
Product must be undamaged, clean and no missing components of the product
Packaging must be neatly opened
Must be within 7 days after delivery of the order
Failure to comply with these rules can result in an unsuccessful return or refund. This can be caused to our inability to restock/repackage and resell the items.