Help Center

Shipping destinations:

• Nationally
• International (Namibia, Botswana, Eswatini/Swaziland, Lesotho, Mozambique)
  
• For other areas please email support@emdonline.co.za

Shipping times:

• Local orders are delivered within 2-4 days
  
• Shipping time may vary depending on geographical location
• Please note that public holidays can influence the delivery time
  

• International deliveries will be delivered within 8-14 days
• Time may be influenced by customs, truck routes or foreign country implications
  
• Please note that back logs at the border/public holidays may influence the delivery time
  

Shipping cost:

• Orders up until R2000 is free
  
• Order below are R120
  
• To view which areas are listed as local regions please click on the following link : http://thecourierguy.co.za/wp-content/uploads/2016/12/Service-Areas-Johannesburg-Local.pdf

• International shipments cost's are included in the price
• Only local VAT and duties are payable by the receiving customer
  

If you are waiting for the newest and freshest stock to come out on display and you are wondering what is taking so long ?

SA unfortunately only receives the latest designs a month or two after the release date. If you want to find out if it is coming in stock please email support@emdonline.co.za

If you are unable to find what you are looking for it might be for the following reasons :

* Item is not kept in stock

* Item is still in the list of products that are being loaded

* Item has not been in stock for over a few months or are very uncommon

THIS DOES NOT MEAN THAT YOUR PART CANNOT BE SOURCED.

For local South African clients :

You can select your preferred payment method at checkout with PayFast.

• Payment methods that are accepted are : Credit cards, EFT, Master Card, Debit cards
• PayFast is a safe, trusted and secured payment system and used by many vendors in SA
• We also offer Mobicred Services !
  

For our international clients :

       * We use PayFast's international payment function

       * Pay in your currency hassle free

Encountering problems ?

Please phone Dieter on 081 477 5981

Your 100% satisfaction is important for us.

To submit a return please revert to the RETURN ITEM on the Home Page

We offer a 7-days Return & Exchange Policy on all  of our products :

• If a product gets damaged or was faulty upon a delivery - we offer 100% in-store credit.
• Timing: we have a 7-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email refund@emdonline.co.za with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the return is approved, then it will be processed and a credit will automatically be applied to customer.
• PLEASE NOTE THAT ALL REFUNDS TAKE PLACE ON EACH MONDAY OF EVERY WEEK.
  
• The only time a client will be eligible for a refund is if the product that the client bought is either discontinued or unavailable from the store or any of the suppliers.
• PLEASE NOTE THAT ALL GOODS THAT ARE CORRECTLY SUPPLIED ACCORDING TO THE INVOICE WILL NOT BE ELIGIBLE FOR CREDIT OR REPLACEMENT !

If you have a suggestion on any changes, other products that you would like to see and you want to send it through to us.

Please send your supportive suggestion through to support@emdonline.co.za or dieter@emdonline.co.za.

So you are wondering what to expect from the Loyalty program.

Well here are the benefits of the Loyalty program :

• Get 2% of your money back when you make a purchase
• Earn points through connecting on socials, sharing social content or even reviewing our products
• Want some discount then make sure to refer a friend and let them complete a purchase for them to receive a 10% discount on their first order and a 5% discount on your next order for your successful referral

What can I use my points on ?

• Buy merchandise
  
• Get free shipping
• Get discount on your order

What else is there for me in store with the loyalty program ?

• Get early access info on specials to come
• Join a private loyalty WhatsApp group to get updates on future surprises