With almost 33 000 line items in store, the online shop starts with the top sellers and moves down the list of selling products.
If you find yourself in a situation that you are looking for products that are not on the shop please email support@emdonline.co.za for your quote on the products that you were looking for.
To submit a return please revert to the RETURN ITEM on the Home Page
We offer a 7-days Return & Exchange Policy on all of our products :
If a product gets damaged or was faulty upon a delivery - we offer 100% in-store credit.
Timing: we have a 7-days Return & Exchange Policy, since the day item was received.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email refund@emdonline.co.za with the subject 'Returns' and include your order number, name and the reason for the return.
Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the return is approved, then it will be processed and a credit will automatically be applied to customer.
PLEASE NOTE THAT ALL REFUNDS TAKE PLACE ON EACH MONDAY OF EVERY WEEK.
The only time a client will be eligible for a refund is if the product that the client bought is either discontinued or unavailable from the store or any of the suppliers.
PLEASE NOTE THAT ALL GOODS THAT ARE CORRECTLY SUPPLIED ACCORDING TO THE INVOICE WILL NOT BE ELIGIBLE FOR CREDIT OR REPLACEMENT !