Help Center

Contact email :

- support@emdonline.co.za

Mobile numbers (WhatsApp, Call, SMS) :

EMD ONLINE is an ever growing online shop.

With almost 33 000 line items in store, the online shop starts with the top sellers and moves down the list of selling products.

Shipping destinations:

• Nationally
• International (Namibia, Botswana, Eswatini/Swaziland, Lesotho)
  
• For other areas please email support@emdonline.co.za

Shipping times:

• Local orders are delivered within 2-4 days
  
• Shipping time may vary depending on geographical location
• Please note that public holidays can influence the delivery time
  

• International deliveries will be delivered within 5-10 days
• Please note that back logs at the border/public holidays may influence the delivery time
  

Shipping cost:

• Local orders are R 150 up to 50kg
• National orders are R 150 up to 25kg
• To view which areas are listed as local regions please click on the following link : http://thecourierguy.co.za/wp-content/uploads/2016/12/Service-Areas-Johannesburg-Local.pdf

• International shipments cost's are included in the price
• Only local VAT is payable by the receiving customer
  

For local South African clients :

You can select your preferred payment method at checkout with PayFast.

• Payment methods that are accepted are : Credit cards, EFT, Master Card, Debit cards
• PayFast is a safe, trusted and secured payment system and used by many vendors in SA
• We also offer Mobicred Services !
  

For our international clients :

       * We use PayPal for all foreign currency purchases

       * Pay in your currency hassle free

Encountering problems ?

Please phone Dieter on 081 477 5981

Your 100% satisfaction is important for us.

We offer a 7-days Return & Exchange Policy on all  of our products :

• If a product gets damaged or was faulty upon a delivery - we offer 100% in-store credit.
• Timing: we have a 7-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email refund@emdonline.co.za with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the return is approved, then it will be processed and a credit will automatically be applied to customer.
• PLEASE NOTE THAT ALL REFUNDS TAKE PLACE ON EACH MONDAY OF EVERY WEEK.
  
• The only time a client will be eligible for a refund is if the product that the client bought is either discontinued or unavailable from the store or any of the suppliers.
• PLEASE NOTE THAT ALL GOODS THAT ARE CORRECTLY SUPPLIED ACCORDING TO THE INVOICE WILL NOT BE ELIGIBLE FOR CREDIT OR REPLACEMENT !